![]() ![]() To create a credit memo request, execute transaction code VA01. In the following sections, we walk through SAP SD credit memo processing steps in detail with system screenshots. If the request is released, a credit memo is issued by the accounting department. If the request is rejected, the marketing admin must communicate the specified reason back to the customer. ![]() Next, a sales manager should review the credit memo request and release or reject it. ![]() This request should be automatically set with a billing block. The marketing admin then creates the credit memo request as a pre-requisite to credit the customer. SAP SD credit memo processing begins when the marketing admin receives a complaint from the customer. To add clarity, we have identified the authorized person in a green box for each step of the process. For the purpose of our tutorial, we shall detail the process on the lower half of the diagram, from credit memo request to credit memo creation. The below image shows the process from start to finish. The standard flow for SAP SD credit memo processing begins with sales order creation. Please be aware of the contrast with your own system’s environment. Throughout this tutorial, we shall use a customized document type and sales area, along with the customer’s name, address and currency. Now we shall dive into the details of SAP SD credit memo processing by presenting the following topics: Whatever the complaint, a good company must be able to handle such situations in order to maintain the relationship with the customer and evaluate internal performance. For example, the actual quantity received may be less than expected or perhaps there are some damaged goods within the container or maybe the invoiced amount is too high due to incorrect pricing or forgotten discount. When a commercial invoice is billed after goods or services are delivered, there might be complaints from the customer. For deeper information, refer to other articles in our free SAP SD training.Īddressing and solving customer complaints will separate a good company from its competitors. We assume you are familiar with the SAP Sales and Distribution module, including certain terminology, such as sales area, sales document type, etc. In this tutorial, we explain SAP SD credit memo processing step by step, including screenshots. ![]()
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